Refund policy

We want every customer to be fully satisfied with their purchase. If something isn’t right, we offer a generous and customer-friendly return policy.

Return Windows

Our return period depends on the product category:

  • SnowMonts® SkiTunes: 100-day return guarantee
  • PeakMotion Pro: 60-day return guarantee
  • Peakvision Pro: 60-day return guarantee

The return window starts on the day your order is delivered.

Return Eligibility

To qualify for a return:

- The item must be in the same condition as received

- Unused, undamaged, and preferably in its original packaging

  • Proof of purchase is required (order confirmation is sufficient)

Return Address & Instructions

Products may be returned to the following address:

Recipient: Li Jinyuan LXF (AR)
Address: 9th Floor, Building 2, Shangye Park, No. 130, Guangchen Road, Zhongluotan Town, Baiyun District, Guangzhou City, Guangdong Province
Phone: +86 150 8953 1673

Please notify us in advance by emailing 📧 snowmonts@gmail.com when your return is on its way.

Make sure to keep your shipping receipt and tracking information. If you are unable to provide proof of shipment and your return is lost, we cannot be held responsible and unfortunately cannot issue a refund.

Please note: Return shipping costs are the customer’s responsibility and will not be reimbursed.

Damages or Issues

Please inspect your order upon delivery. Contact us immediately if:

- Your item arrives damaged

- You receive the wrong product

- Your order is incomplete

We will resolve the issue as quickly as possible.

Exchanges

If you wish to exchange an item, please return the original product first.
Once the return is approved, you may place a new order for the desired item.

European Union — 14-Day Cooling-Off Period

For customers within the EU:

You have the legal right to cancel your order within 14 days of delivery, for any reason and without justification.

Items must be unused, undamaged, and preferably in their original packaging.

Refunds

After receiving and inspecting your return, we will notify you whether the refund is approved.

If approved:

  • Your refund will be processed within 10 business days via the original payment method

  • Your bank or payment provider may require additional processing time

If more than 15 business days have passed since approval and you have not received your refund, please contact us at snowmonts@gmail.com